Total Pageviews

Sunday, August 19, 2012

Product Review: Hydroxatone & Bellaplex - Risk Free Trial?

Product Review: Hydroxatone & Bellaplex




I came across an online ad for Hydroxatone - risk free trial for 30 days and only pay $1.99 shipping. The online reviews sounded fabulous except for a few which warned that it was a scam. Well, some said it's better than botox so I had to try it for myself.

Here's my experience and hopefully this can help someone else who is on the border line of trying out this so called "risk free" trial.

Cost Upon Arrival:
 I ordered the trial for Hydroxatone and Bella plex. Both came separately and I had to pay roughly $30 each for duties, so $60 in total. What a terrible start.

Product:
One of the Bellaplex pump was broken so I had to dip my finger in the container to try. I didn't like the texture or the smell. The cream seemed to just sit on my skin and didn't work for me.

Hydroxatone on the other hand worked really well at first. My skin soaked it up immediately.
It didn't get rid of lines like some of the reviews claimed, however, it did make my skin feel soft, moist, and supple. I continued to use this for about a month. After a while I did find that my skin was breaking out and since then I've stopped.

Returns:
I called the customer service line from my cell phone and I kept getting someone hang up on me. So I called from another number and reached a service agent. He was very helpful and gave me a return number for the Bellaplex. He talked me into keeping the 2 jars of Hydroxatone for a fee of $59 which since I liked the product and would have to pay $30 to ship it back anyways, I'd go for it.

As directed I packaged and shipped the jars back with the return number provided and thought it was the end of it.

More Billing:
Their accounting department must be really messed up because I started seeing monthly charges on my bill for the autoship program. It was very frustrating to see this on my bill; however when I did call in to complain, they did rectify it by returning the funds to my card.

Bottom Line:
Bellaplex didnt' work for me. Hydroxatone is good, but not like botox as it claims. As a daily regime, Hydroxatone is very rich for me and I started to break out.  Do expect to pay duties! I was extremely disappointed about this as I purchased a trial product.  Further more, don't be surprised if there are billing errors and that you are still billed after you return the product. They did however, refund me the over charges.

41 comments:

  1. I received my shipment of these products yesterday, Aug. 27th, and refused them due to the charges from Customs, which I was not told about. I have informed them of my return via email and have placed their names on a protected list from my credit card company. DO NOT BELIEVE THE AD

    ReplyDelete
    Replies
    1. thanks for the warning! I ordered it but haven't received it yet. Called the bank to cancel my card

      Delete
    2. OMG I too have been duped! Can somebody tell me where I locate the customer service no.

      Delete
    3. Customer Service is 1-888-621-4043.
      I didn't even get a chance to try it because it came a month after I ordered it and they right away charged my card for 140.00 and then they sent out the other order which I will be stuck with. Hurry and cancel it right away.

      Delete
    4. I too applied for the 30 day free trial offer, I had an allergic reaction to the Hydroxatone, to be honest I'm quite allergic to a lot of face products, I had only used it 3 or 4 times, I couldn't find a phone number and when I eventually did inadvertently called America, spoke to a company rep who was very nice, told me not to worry about returning the product and there would also be no charge, I have emailed them this evening as this didn't sound quite right, I'm keeping my fingers crossed that this is the end, but I'm not counting my chickens yet, Karen

      Delete
    5. Hi Karen,
      I'm in the same situation - Just cancelled the order and the rep told me not to worry about returning the product. Did they ever end up charging you? Would love to hear from you as I agree - It doesn't sound quite right! Thanks, Natalie

      Delete
    6. I have also just cancelled, spoke to a lady called Andie in the states. I used the Australian number on the bottom of the Bellaplex statement that came with the order. As soon as she picked up the phone she knew my name without me saying anything. I intentionally have not opened the products and I have asked to return them. Andie was a bit annoyed with me and ask me to at least give them a try. I didn't want to be billed for used products at all and I told her I had just changed my mind and I wanted my 'program' to be cancelled. Just like above, she assured me that this willb e the case. She gave me a couple of cancellation ID numbers (one for Bellaplex and one for Luminique). I asked her if I can return the products, but she said I don't need to and I won't hear from them abale...like Karen I am not counting my chickens and am not going to open the products. I have kept notes on the conversation, times, dates and names as well as the ID number quoted. I think I might try them via Ebay though, where I won't be chased and my credit card details are not kept.

      Delete
    7. I called the number on the Bellaplex statement that came with the product(s) at the bottom of the order, is was the Australian number which put me through to Bellaplex in the USA straight away. I spoke to a lady called Andie. I told her I didn't want the products (bellaplex and Luminque) and asked how to return the try it before you but it programme samples. Andie was a bit indignant and tried to talk me into trying them before I ask to return. I told her I changed my mind and I just don't want them anymore. After a few 'robust' words with Andie, she finally backed down. She quoted me a return ID for each of the two packages received and told me I won't get billed or receive any further packages. Like Karen, I am not counting my chickens but I hope it works out. I have taken down thorough notes, names, times ID numbers etc in the hopes my order is truely cancelled. Andie told me to keep the products and they don't need them back but I think I might try Ebay however and keep these products unopened in the event I want to return them at any point.

      Delete
    8. I was checking something on internet when by mistake i clicked on a link on the page, which took me to free trial page of hydratoxone. It was written that it is free and with today's pollution the damage to the skin always makes us run after products that are good for skin and if we are getting a costly product for free, its a bonus.
      I added my details but when i saw they want my credit card details i got out of that page, but it was too late. With my phone number in my details, they got my phone number and gave me a call. I said i do not want to try a product, this is matter of my face and i donot want to experiment. They said its for free. that i just have to pay the shipping cost which was $4 and i can cancel the order for next month and i got convinced by the beautiful speech as any girl eager to maintain good and healthy skin would.
      I thought its a good deal, two bellaplex bottles and two hydratoxone, which totals to $279.80 will be provided at $4 and i can stop the order for next month if it do not suit my skin.
      Not only i got some irritation with the use of the cream around my lips,when i called to cancel the monthly order i was charged $279.80 to clear off the account and close the monthly order thereafter.
      Overall, i bought a costly product and made full payment, which i would have never bought, if i was not told that it was free. And got skin irritation as bonus. Wish i knew that the word "free" means - get it, use it and then pay for it.

      Delete
  2. Looking for effective guide on weight loss? Or Confused about weight reduction pills? Visit Mike Shaw's personal review site about Meratol Weight Loss Pills. Meratol

    ReplyDelete
  3. thanks for your feedback! Yes, it's important for other consumers to know what they are getting into.

    ReplyDelete
  4. Thank you for this, as I was on the verge of ordering it.

    ReplyDelete
  5. I reached their customer service line to stop autoship and they were open and helpful. Autoship sends WAY more product than you need. Make sure that you do not sign up for autoship.

    I have not tried bellaplex but did try hydroxatone. The product definitely tightens skin, but so far has done nothing for smile lines. There is no advice on HOW to use both hydroxatone and bellaplex. One after the other? Which first? One in the am and the other in the pm? What?

    ReplyDelete
    Replies
    1. I am pleased I didn't order! I was very close to ordering though after viewing a site with many before & after shots etc. The reviewer (with amazing results changing her from a frump to teenager) said you had to use the hydroxatone in the morning and the bellaplex at night.

      Delete
  6. Hi, I am from Quebec, Canada and I have the same problem with Bellaflex I can not find the phone number for customer service? And of course no adress to return the product...So If some of you have the phone number or the good adress to return the cream I will appreciate very much.
    thank Linda

    ReplyDelete
  7. Bellaplex and Hydroxatone are affiliated and the same rep helped me with both orders.

    Try:

    Customer Email Support

    Customer Service: 800-672-2259

    Fax: 201-221-8492

    Email: support@hydroxatone.com

    ReplyDelete
  8. i ordered both for the trial, only got bellaplex yesterday 2 bottles, and havent got the hydroxatone yet. did you get 2 bottles or is this part of the scam

    ReplyDelete
    Replies
    1. I received my products separate shipments and was charged duties for each shipment. I hope this helps.

      Delete
  9. I tried numerous times to cancel my order with them however products still continue to turn up and I was being charged until I cancelled my card. A lady called Samantha on their customer help line assured me that she would sort the shipping out, however more products still turned up.
    The product gave me severe dermatitis and I never have skin problems. This is a scam for sure. They claim it is made in New Zealand, however I am from New Zealand and the product is always shipped from the States.
    I have tried numerous times to contact the company via their website and through my personal email account. All I ever receive is their automatic response message back, they have never contacted me however this is what they quote.
    Bottom line, if it sounds too good to be true it probably is.

    ReplyDelete
  10. Hi
    I have also ordered a free trial yes, both products (bellaplex and Hydroxatone) -

    I found the "customer self care service" (in blue) - it is in the bottom of the page in Hydorxatone web site. I hope this link works - below

    http://hydroxatone.com/?login=no

    As soon as go here, a floating box appears
    then type in your post codes and Invoice number (in your receipt) even if you ordered free trial you will have a receipt Invoice number

    There is a "cancel" section, seconds from the right column
    If you go there you can stop auto shipping.
    and other options for next shipping etc.

    I don't know if this is any help to anyone nor it works it is still early stage. I have ordered mine in 18 Nov.
    I am crossing fingers to see what will happen with my bank account. by the way I am from Aus.



    ReplyDelete
    Replies
    1. I too have been absolutely scammed. I thought I would trial both products for 1.99 and have now been charged $70for each product. Does anybody know how we can report this hoax of a company

      Delete
    2. Thank u..great to see blogs like this..I was about to order as it said trail finish today..then thought I should check to see if there other reviews than ones listed on site..ended up having to reset my tablet due to new windows opening..despite closing all tabs... saying congratulations enter password for free trial and reduced shipping..now available in New Zealand and made in New Zealand..in NZ if you come across site like this you can email consumer NZ..they will investigate for any breaches..

      Delete
  11. This is really common with a lot of companies where they fail to tell you there will be large customs or extra shipping charges, as well as the ongoing monthly billing. You will be lucky to see ANY of your money returned period.
    SECONDARY WARNING; It's not just "No Name" sites like this, beware of Joan Rivers cosmetic site. I lost over $120 that I'll never see again.
    Doesn't matter how famous, there always seems to be a risk with some sites.

    ReplyDelete
  12. I had the same bad experience with Bellaplex and Hydraxaton. Firstly, misrepresentation took place when I though I order only free samples with small shipping fee, and it turned out that I had to pay for the kit $69.00. Secondly, they started "renewing" my order and charging me automatically without me even knowing it. I would like to warn everyone: stay away from those sneaky guys - once you give them your billing info, they'll start charging you before you even know. The company should be sued for unethical business!

    ReplyDelete
  13. I must be the only person that likes the product and has had no issues. Yes they renew your order automatically and that is par for course with consumable internet sales. IM actually happy, no issues, no problems and I like the product., no unexpected charges or customs fees. I live in Australia. Sorry to hear so many people have had trauma with their purchase. I feel for you.

    ReplyDelete
  14. I must be the only person that likes the product and has had no issues. Yes they renew your order automatically and that is par for course with consumable internet sales. IM actually happy, no issues, no problems and I like the product., no unexpected charges or customs fees. I live in Australia. Sorry to hear so many people have had trauma with their purchase. I feel for you.

    ReplyDelete
    Replies
    1. Gee I hope your right I have ordered it tonight only it was indorsed by ellen

      Delete
    2. Gee I hope your right I ordered tonight only cause it seemed to be indorsed by ellen show

      Delete
    3. Gee I hope your right I have ordered it tonight only it was indorsed by ellen

      Delete
  15. The ѕurgery for Raspbеrry Kеtоnеs regіmen,
    you hаvе а combіnation of both.

    Fοr example, 10, 15 minutеs of leisurely jogging or wаlkіng down thе right mindset anԁ prefегence аt
    thiѕ raspbeгry ketοnes product or are alreaԁy
    logging 10, 000 iu per day. Flashing her wide smіle, the increasіng trend
    of usіng a supplement; thіs rеsults in this typе of cardiovascular exеrcises anԁ pilates exercіses.


    Tаke a look at my blοg: www.preandpostonthecoast.com

    ReplyDelete
  16. This comment has been removed by a blog administrator.

    ReplyDelete
  17. Nice Article! I hope this will be informative to all.


    bellaplex cream

    ReplyDelete
  18. Pls... read the terms and conditions before you guys place your order..

    ReplyDelete
  19. this blog is not fair to everybody who want to post comment. comment will be visible upon approval? what..? the author of this blog probably not going to approve any comments that against her post.

    ReplyDelete
  20. I was just about to give out my c/c details then i had second thoughts.the next day i got a call from a lady called Andie, i told her about the reviews i had read and was no longer interested she was quite pushy and wanted me to hear her out and irepeated i was no longer interested. Finally i got rid of her, bu am still interested in trying these products. Can anyone help where can i find an honest supplyer Australia preferably

    ReplyDelete
  21. I was checking something on internet when by mistake i clicked on a link on the page, which took me to free trial page of hydratoxone. It was written that it is free and with today's pollution the damage to the skin always makes us run after products that are good for skin and if we are getting a costly product for free, its a bonus.
    I added my details but when i saw they want my credit card details i got out of that page, but it was too late. With my phone number in my details, they got my phone number and gave me a call. I said i do not want to try a product, this is matter of my face and i donot want to experiment. They said its for free. that i just have to pay the shipping cost which was $4 and i can cancel the order for next month and i got convinced by the beautiful speech as any girl eager to maintain good and healthy skin would.
    I thought its a good deal, two bellaplex bottles and two hydratoxone, which totals to $279.80 will be provided at $4 and i can stop the order for next month once i have a good skin.
    Not only i got irritation with the use of the cream around my lips, i was charged $279.80 to clear off the account and close the monthly order thereafter.
    Overall, i bought a costly product and made full payment, which i would have never bought, if i was not told that it was free. And got skin irritation as bonus. Wish i knew that the word "free" means - get it, use it and then pay for it.

    ReplyDelete
    Replies
    1. I ordered the "free trial" in March.
      I received one delivery and was charged $165.18 NZD on March 31 then on April 15 was charged $18.80 for the "free trial".
      I was charged a further $166.98 on April 30 at which time I called the centre to find out why I had been charged only to be told that the "fine print" says that unless you cancel after the trial the deliveries and charges would continue.
      The product charge came through before the "free trial" charge.
      The product did not work for my wife at all.
      This is dishonest "marketing" of a dubious product.

      Delete
  22. I ordered the "free trial" in March.
    I received one delivery and was charged $165.18 NZD on March 31 then on April 15 was charged $18.80 for the "free trial".
    I was charged a further $166.98 on April 30 at which time I called the centre to find out why I had been charged only to be told that the "fine print" says that unless you cancel after the trial the deliveries and charges would continue.
    The product charge came through before the "free trial" charge.
    The product did not work for my wife at all.
    This is dishonest "marketing" of a dubious product.

    ReplyDelete